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Patrick Munoz was incredibly professional and responsive. After a recent pest control visit, I initially thought an area had been missed and contacted the company. Patrick personally followed up right away, explained the service in detail, and even offered to come back out just to give me peace of mind. I really appreciate the level of care and commitment he showed—going above and beyond to ensure the service was thorough and I felt comfortable. Thank you, Patrick, for your professionalism and excellent customer service!
I’ve been using Green Mango since 2018 and have always loved their service. Every tech they send out is very detailed and efficient. I don’t have pest problems at all. And I have Chickens, Ducks, Turkeys and much more never had a problem with their products hurting them. Dustin G is a great Technician highly recommend to ask for him. Thanks Green Mango! 100/10!!!!
They ignore messages when needing to reschedule a service or change from the scheduled day. Claim they don't check their messages. Maybe their SOP's should include actually checking the messages for the contact number they want you to contact them at. Also the gal who typically answers the phone has extremely poor customer service skills. They ignored a message to reschedule a scheduled service day, when I called she basically said oh we don't check messages and that was that. When I mentioned I may look at switching companies if they can't bother, she said OK I'll get you over to get canceled immediately. No effort whatsoever to provide any actual customer service or even try to retain a customer. Snippy, and rude is best way to describe her tone. Happy to make the switch and I've been with Mango for going on 5 years. I'll encourage all my neighbors to switch as well and we can group up with another company as we did with these guys. Green Mando replied with the same hot air as all the other low reviews regarding communication. Clearly they are taking no steps or intend to to fix the ridiculously bad communication through them. Other reviews also state communication being awful, so obviously you are not taking customer's concerns and issues to heart and continue to lack in the same capacity months, if not years, on end. Mango's attitude is bye, onto the next account. I don't think they're concerned with service and retention.
As a business owner myself, I’m gonna try not to be too harsh here. I used green mango for weed services a couple years ago. They auto scheduled the next years Service without confirming it with me. So they called me for the bill in which I had no idea they went to the lock box and helped themselves into my backyard without ever speaking to the owner. So of course, I said I’m not paying for this because I never scheduled this and nobody should have gone into the backyard without speaking to somebody especially the owner of the property. Today while I’m trying to take care of my patients, I have somebody at my doorbell trying to do another service so again a year later they auto scheduled me. This time I caught them before they went to my lockbox to get the key for the side gate and help themselves in the backyard. I’m not sure who’s managing this, but I made it very clear. I did not want to be on the auto schedule the last time this happened and of course it’s happening again. When I’m done with work and try to call them back, I get an auto AI answering service. I would totally use this company again which is the sad part is that if they didn’t pull this, then they would have my business every single year for my rental property in Arizona. Hopefully, they can clean it up
Green Mango is a great pest control company! We had the same pest control company for 35 years and They closed their business and retired. I was very fortunate that a friend of mine referred Green Mango they do a great job, they notify you before they come just an all-around really great company. I would highly recommend them to anyone who’s looking for any kind of Pest Control.