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Absolutely awful. 2 year old home with nothing but problems with our A/C and they refuse to accept responsibility or correctly fix the issue. 2 different techs came out within 3 days and had 2 completely different diagnosis'. Not to mention when they were out a year after they originally installed it for another problem they did not correctly fix. And don't bother talking to Casey, the service manager unless you want to get constantly interrupted and lied to. Company as a whole is a complete joke.
Clean up after yourselves! I’m in a newly built home and these people came out and left insulation all over my floor. All that’s needed is a cordless shop vac and some respect for a homeowner. The photos don’t show it very well since the tile is a similar color to the insulation, but there’s dozens of bits of insulation.
The only reason I go through this place is because they are the original installer of the A/C unit of our new home that’s only 2 years old. I’m now going on the third blower motor and now being told it’s “normal wear and tear after” going out a year later after they “fixed it” the last time. I’m pretty sure blower motor are not supposed to go out yearly? Please don’t waste your time. I even told them the blower was out and still proceeded to tell me it was the control board then comes back to tell me yeah it’s the blower “we fixed” last time so how is this my fault asking me to pay close to a grand to fix it? Only reason I put one star is because zero stars is not an option.
We bought a brand new home a little over a year ago and the air conditioner has broken twice. There is no accountability from the company for their poor workmanship. We can’t even get the paperwork from when they “fixed” it after our one year inspection. We have paid thousands of dollars to have a new company come out just so we never have to deal with Chas Roberts again.
Currently not impressed. We had our appointment window of 1pm to 5pm. Tech did not arrive until almost 7pm and was ill prepared. He was nice and appeared to do a good job. Unfortunately the tech, I assume was tired and wasn't paying attention and fell part way through our ceiling. The lack of communication and control of the situation between the supervisor and the tech was poor and made us wonder if the were going to fix our house. It was a huge mess that was left for the home owners to clean. Once we got a person with the ability to communicate well the house was repaired immediately. I was never called back afterwards by Chas to make sure things were fixed to my standard. Never an offer to clean the mess or an attempt to make it right. Once the contract is finished I will be looking for a company with better service. I'm sure my experience is rare and you might not have the issues we had, however the follow through and communication are just as important as the task a failure of one is telling to me.