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Complete scam on work and pricing. Same situation as other Home Warranty complaints here on Google, charging for modifications that are unnecessary and basic process of an install, also using my old original parts and charging for new. Check out the photo of the exhaust vent, all the original venting parts except for that small piece of aluminum at the top that cost me $200, seems reasonable... right?!? This is all part of a $650 install scam for unnecessary so called modifications. Side note it took them 14 days to pull this robbery. Worst plumbing company practices in the valley stay clear from this so called business. RESPONSE TO OWNER 03/20/25: Frankly, I find your response beyond disappointing. A vague apology doesn’t fix the unacceptable service I received. This isn’t just about frustration—it’s about a failure on your end to meet even basic expectations. Do you actually plan on doing something to correct this situation, or are you just leaving a generic responses and empty reassurances like you do for all the other disappointed customers who have left reviews of your bad business practices.
Hi, I would like to thank Arid Valley plumbing for sending out my technician Dustin. He was absolutely professional, courteous, and of course I had 1 million questions in the small space with my bathroom as he repaired a tub leak. He was very patient with me, but he did learn that there was a leak behind the wall of my shower. He explained step-by-step his plans. And notified Drylux. A tech from Drylux came out. Dustin introduced me and they both talked to me about the next process. I felt so comfortable with Dustin and that he just took charge and made sure that everything was taken care of to keep my stress level down…I highly recommend Dustin to anyone, he was absolutely amazing, courteous, and friendly. If I ever find myself needing to use Arid again, I will request him again. Thank you and God bless to you, Dustin and Avid plumbing for the best customer service I have received. Deb W
Mario, I recently hired your plumbing services to address a leaking and running toilet in my home. Your efficiency and promptness were exceptional. You completed the job swiftly and effectively. I am highly satisfied with your plumbing services and would highly recommend them to others..
Zac was a very knowledgeable contractor! He spent time explaining the error code on my hot water heater and why it kept appearing. Great guy, very thorough and hard-working.
I was so very fortunate to have Chris G come to my rescue. I've never had a Dual flush canister. I would not tackle it myself! Chris came in assessed the issue determined is was leaking, put in the order for canister? Came back and installed it super easy! He is knowledgeable, efficient, neat, explained what he did and above all, very customer service oriented! Thank you Chris!