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Absolutely incredible service! They were assigned to me through my home warranty so I was a bit uncertain. Well, they exceeded my expectations! The plumber, Brad, arrived right on time and was very courteous. I had a few problems around the house I needing diagnosed. He was relentless to find the root causes- one in particular was bewildering but he found it! He explained everything clearly in terms I could understand before starting any work. The repair was done efficiently and meticulously. Not only did he fix the problems but he also took the time to make sure everything was in perfect working order and even offered some helpful tips. Look no further for honest, reliable, skilled work!
Complete scam on work and pricing. Same situation as other Home Warranty complaints here on Google, charging for modifications that are unnecessary and basic process of an install, also using my old original parts and charging for new. Check out the photo of the exhaust vent, all the original venting parts except for that small piece of aluminum at the top that cost me $200, seems reasonable... right?!? This is all part of a $650 install scam for unnecessary so called modifications. Side note it took them 14 days to pull this robbery. Worst plumbing company practices in the valley stay clear from this so called business. RESPONSE TO OWNER 03/20/25: Frankly, I find your response beyond disappointing. A vague apology doesn’t fix the unacceptable service I received. This isn’t just about frustration—it’s about a failure on your end to meet even basic expectations. Do you actually plan on doing something to correct this situation, or are you just leaving a generic responses and empty reassurances like you do for all the other disappointed customers who have left reviews of your bad business practices.
Experience was positive from beginning to end with the initial call with Loren who took the work order. She was friendly and got the ball rolling. Brad was quick to arrive for my emergency outdoor pipe leak. He was friendly, knowledgeable and efficient. Highly recommend Brad at Arid Valley Plumbing.
Hi, I would like to thank Arid Valley plumbing for sending out my technician Dustin. He was absolutely professional, courteous, and of course I had 1 million questions in the small space with my bathroom as he repaired a tub leak. He was very patient with me, but he did learn that there was a leak behind the wall of my shower. He explained step-by-step his plans. And notified Drylux. A tech from Drylux came out. Dustin introduced me and they both talked to me about the next process. I felt so comfortable with Dustin and that he just took charge and made sure that everything was taken care of to keep my stress level down…I highly recommend Dustin to anyone, he was absolutely amazing, courteous, and friendly. If I ever find myself needing to use Arid again, I will request him again. Thank you and God bless to you, Dustin and Avid plumbing for the best customer service I have received. Deb W
I was so very fortunate to have Chris G come to my rescue. I've never had a Dual flush canister. I would not tackle it myself! Chris came in assessed the issue determined is was leaking, put in the order for canister? Came back and installed it super easy! He is knowledgeable, efficient, neat, explained what he did and above all, very customer service oriented! Thank you Chris!