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I am incredibly disappointed in Lux Management’s business practices. After reading other reviews, ghosting people and not returning security deposits unlawfully seems to be a trend. I would love to know if anyone has actually gotten their money back. Also, are the owners aware?? Who wants to go in on a lawsuit against them? If you’re reading this Carlie, you can simply return my deposit and fix this or continue to risk your license.
Based on my experience with Lux Property Management, in particular, Lauren Watson, they will only do the minimum the AZ state law requires. That is to say, they won't fix any big ticket items unless it impairs the health or welfare of the tenant. In my case, they didn't fix the sprinklers or the main water line and pressure valve going into the house. I have many more examples. Bottom line, if you expect reasonable behavior, you are not going to get it from Lauren Watson or Lux Property Management. If I were to do this again, I would have researched the property manager to the max. No way I would have signed a lease with Lux property management and specifically with Lauren Watson. Worst person I have ever met. In my opinion, she is the most unethical person I have met. I am strongly suspicious that Lauren and or husband own this property, 1168 W Swan Drive in Chandler 85286. No wonder she wouldn't fix any big ticket items. Sprinklers, main water feed and pressure valve. You tell me. Not only is Lauren liable, but so is Lux Property Management. My advice, don't even consider this property. Corrupt agent, corrupt lux management group. I would ignore any positive reviews, they are likely friends not tenants .If you want to look up Lauren Watson's LLC, go to the AZ Corporation Commission, and search for Watson Moving and storage. How convenient. If it stinks, it stinks. If true, serious conflict of interest. If you want to take risk, so be it. But in my opinion you will pay a huge price.
I have nothing but respect for this company they assisted my children and I with grace and for that I give God All the Glory for this company their patience, understanding,humbleness shows that there is still companies that aren't of greed and take the time to accept programs and work with families to give that opportunity to get back where God allows thank you for all that you have done for my family Blessings and prayers always
I have had a lot of different rentals and lux management is the best experience I’ve had. Firstly they worked really hard and quickly to get me into the house I wanted. The turn around was a day for the move in, which is amazing and unheard of. They were very accommodating and professional. As I’ve been renting with them over this last year they are so understanding with all issues that arise and truly make me feel valued. They find solutions that work for both of us and treat me like a human. And I deeply appreciate that. I didn’t know rental management companies could really be like that. Thank you so much guys.
Criminals. What else can be said about these "property managers" that hasn't already been covered in all of the 1 star reviews left for Lux Management Group Keller Williams Realty Phoenix? They have no respect for their tenants. Their own staff talks down about upper management because they are crooks. If they get you in to rent one of their places they wont let you out without stealing from you on the way out - they will add on all sorts of additional fees and penalties just because they have no regulatory oversight. The people will speak the truth. Thanks Google for giving a platform for people to share their experiences!