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Lux Management Group is an exceptional property management company! They go above and beyond to provide outstanding service to both property owners and tenants. Their team is incredibly professional and ensures everything runs smoothly. Maintenance requests are handled promptly, and they are always available to answer any questions. They take the stress out of property management, allowing me to focus on other things. Their attention to detail and proactive approach set them apart from other companies. I feel confident knowing that my property is in the best hands. Their communication is fantastic, and they are always transparent about everything. I highly recommend Lux Management Group to anyone looking for reliable and high-quality property management services!!!
The level of deceit and undisclosed actions this company, led by Carlie Goulet, takes borders on evil. We had a contract they executed, which was a 6 month lease with tenants. That 6 months expires on 12/31/24, but the tenants are not moving out because Carlie created an addendum that she and the clients signed extending this lease to 12/31/25. This was done without our knowledge or consent! When she was confronted and asked to explain why she did this back in November, she told us not to worry about it, that the tenants will indeed be vacating the property on 12/31/24. This was a blatant lie, and now we are unable to put the house on the market to sell in Jan. like we planned, resulting in catastrophic financial hardship that will have long term consequences. Of course we will pursue every action imaginable to correct the situation and bring Carlie Goulet to justice, but please learn from our experience and do not employ this company ever! It is a nightmare we can’t seem to awaken from.
I am incredibly disappointed in Lux Management’s business practices. After reading other reviews, ghosting people and not returning security deposits unlawfully seems to be a trend. I would love to know if anyone has actually gotten their money back. Also, are the owners aware?? Who wants to go in on a lawsuit against them? If you’re reading this Carlie, you can simply return my deposit and fix this or continue to risk your license.
I have had a lot of different rentals and lux management is the best experience I’ve had. Firstly they worked really hard and quickly to get me into the house I wanted. The turn around was a day for the move in, which is amazing and unheard of. They were very accommodating and professional. As I’ve been renting with them over this last year they are so understanding with all issues that arise and truly make me feel valued. They find solutions that work for both of us and treat me like a human. And I deeply appreciate that. I didn’t know rental management companies could really be like that. Thank you so much guys.
Lux Management group is top notch! Carlie and team are on the TOP of our referral list when looking for beautiful rental properties!