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There is nothing luxury about Shea Madison Salon. I called the salon after coming across them on google. I was looking to have blowouts done after having surgery and unable to raise my arms. I explained to the receptionist over the phone that I was interested in their monthly blowout membership and asked the details, along with if there was any commitments while I only needed blowouts for 6 weeks and interested in a two month membership. Over the phone I was told there was no commitment's. I then gave my CC info to lock my appointment. Then at my initial blowout I received a form to sign that stated there was a 3 month minimum. I immediately informed them that I was told otherwise and that I would not be signing the form or a 3 month membership. I was then told that was fine and they would work with me. I received terrible blowouts every time. I spoke with the staff on multiple occasions while I continued to receive the membership form via email to sign. Each time they acknowledge everything was fine and I could cancel. Then the following month I see a charge to my CC that I did not authorize. I called and spoke with the owner who was extremely rude and stated there were no refunds and hung up on me. Beware the vast majority of the stylist are all new and training. The salon is as terrible as the knock off handbags they sell.
Stacy was amazing! Wonderful experience from the moment I walked in the door. I didn’t know Stacy before my appointment but she made it so casual and easygoing. She did an absolutely stunning job on my light & bright highlights - they blend seamlessly. Stacy, ever so kindly, even stayed late to completely style my hair flawlessly - not to mention, she even shifted her prior commitments around to make sure it was everything I wanted. It was… & more!! I typically travel back & forth from North Dakota in the winter months but now a summer trip or 2 to see Stacy might be in store!
Shea Madison is hands down the best salon!! They even did a home haircut for a friend who wasn’t well enough to make it to the salon!! Such a kind hearted bunch of ladies!! Never ever disappointed when I get my hair done at Shea Madison!!
The first time I went Amanda did a great job . The second time she pulled my bleach too early leaving my hair ORANGE. They did offer to "fix it" and I didn't want to leave the salon like that so I let her. Big mistake. She then slopped bleach all over leaving me a nasty white stripe and my roots are still orange. Definitely WOULD NOT RECOMMEND
Great customer service. Massage chairs while washing your hair. I always leave feeling like it's the best cut I've ever had! I get compliments everywhere from complete strangers. I love my hair and Michelle is one of the best master cutters out there.