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I'm dealing with home warranty company, American Home. The process is long and inconvenient if you have a weekend breakdown. Called in on a Thursday, plumber was dispatched on Friday. During this call, I met Xavier from Loyalty Home LLC. He inspected, verified a new tank was needed then explained he would report to the home warranty company, they have to approve and authorize the payment for a new tank. Well Monday late afternoon. I called and talked to the owner of Loyalty Home, he verified and got verbal authentication to complete the job. Early Tuesday his plumber Xavier came out and completed the job in minutes. I had a flight out on Tuesday and needed it done. From the young lady answering the phone to the plumber to the Owner, Thanks. Never seen such a caring, understanding group of folks. I had a need these folks went above and beyond to take care of it.
Len and his team were amazing! We were buying a house from out of state and he was responsive, supportive, and willing to go the extra mile. His timeliness was especially crucial in this market where housing is flying off the shelves. When he left town, he had another great agent from his team show us houses. He knew the tricks to make our offers stand out and also knew most of the listing agents. I would use Len again in a heartbeat and would recommend him to anyone I know! You won't be disappointed!
We started our search for our home in Arizona in July 2021. Len and Tim were amazing and most helpful as we lived in the Chicago area. We had many bumps in the road which delayed our transition to arrive in Arizona. Loyalty Home Group never missed a beat. They were able to assist us from a distance and performed virtual tours. Len was extremely punctual with all responses to emails, texts, and phone calls. We worked together through the holiday season to help facilitate moving into our home December 27, 2021. Len certainly made our holiday season and our 40th wedding anniversary on the day we closed. Genuine and sincere are the words that come to mind. Absolutely 5 plus stars!
Len Nevin is the best! He was thorough and professional and great to work with. He kept me apprised about available appointments and always let me know as soon as a new one came on the market. He was honest and forthright- no games. After dealing with several other brokers in the Mesa area and being disappointed, I felt lucky to find Len.
The Loyalty Home Group took care of both our purchase of our new home and the sale of our prior home. They kept us up-to-date and advised us throughout. I highly recommend them!