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Brand new house, a month in and the AC doesn’t work. Guy came and wasted a day and half to not fix a single thing. Didn’t tell us what was wrong, just said he had to order a replacement part, and then WE CALLED HIM days later to ask what was up. And he informs us the whole unit doesn’t work and needs to be replaced. Thanks for communicating. He also left crap all over the side yard for my dogs to tear up. 2 weeks later and nothing and it’s climbing into the 100’s this week. Absolutely unacceptable and Richmond homes needs to get a better AC contract. This company is a joke and I’d hope that Richmond would choose their vendors more carefully and with some sort of pride in their name. But here we are and this AC company doesn’t deserve the contract based on quality and customer service, so I can only guess that they significantly under bid the other companies for the job. Chas Roberts takes no pride in their company name and they clearly don’t value their customers. I see them in our new neighborhood daily installing for unsold homes and yet we can’t get preference?? Disgusting.
Currently not impressed. We had our appointment window of 1pm to 5pm. Tech did not arrive until almost 7pm and was ill prepared. He was nice and appeared to do a good job. Unfortunately the tech, I assume was tired and wasn't paying attention and fell part way through our ceiling. The lack of communication and control of the situation between the supervisor and the tech was poor and made us wonder if the were going to fix our house. It was a huge mess that was left for the home owners to clean. Once we got a person with the ability to communicate well the house was repaired immediately. I was never called back afterwards by Chas to make sure things were fixed to my standard. Never an offer to clean the mess or an attempt to make it right. Once the contract is finished I will be looking for a company with better service. I'm sure my experience is rare and you might not have the issues we had, however the follow through and communication are just as important as the task a failure of one is telling to me.
Absolutely awful. 2 year old home with nothing but problems with our A/C and they refuse to accept responsibility or correctly fix the issue. 2 different techs came out within 3 days and had 2 completely different diagnosis'. Not to mention when they were out a year after they originally installed it for another problem they did not correctly fix. And don't bother talking to Casey, the service manager unless you want to get constantly interrupted and lied to. Company as a whole is a complete joke.
The HVAC tech, Raymond, stopped by our house in San Tan Valley today. He got our routine annual service done on our system but, while completing his job, he decided to go into my Wife’s office knowing the door was closed as she was working and as she had our dog in there. Rather than knock and ensure it was okay to go in to check the air vent in there, he barged in which shocked my wife and scared the dog causing her to bark frantically at him. What if my wife was on a call for work and he created this scene? What if our dog had bit him out of fear all because my wife didn’t have enough time to ensure she was kept away from him? It’s considerate and customer service friendly to ensure it is okay to enter certain areas of a home, not to just barge in like he did. 2nd, the guy had the audacity to tell me I need to watch the dog poop in my backyard (where the HVAC system is located). He said it “smelled horrible” because of the odor from the poop and that technicians won’t come out if there’s too much of it and smells bad, which he claimed it was like that for my place. I have the poop picked up every other week by a professional cleaning company who also deodorizes the backyard to ensure it doesn’t smell, never have an issue with the smell after it’s done. But, because there were a few pieces of poop, and it rained the night before, the smell wasn’t the greatest. He informed me that it’s a “biohazard” and that a lot of Chas Robert’s techs won’t come out and complete the work unless we clean the poop up before they get there. I told him that I’ve never been told this in the 3 years I’ve used their services and his response to that was “it’s common sense bro”. Lol, I’m not stupid bro, I wouldn’t like the smell either but, don’t work in a blue collar field if you can’t handle dirty jobs. If you can’t handle harsh smells, go work elsewhere. A few pieces of poop won’t hurt anyone. And don’t come into my house talking and acting the way you did. I’ll probably be cancelling my services with Chas Robert’s after this interaction.
Clean up after yourselves! I’m in a newly built home and these people came out and left insulation all over my floor. All that’s needed is a cordless shop vac and some respect for a homeowner. The photos don’t show it very well since the tile is a similar color to the insulation, but there’s dozens of bits of insulation.