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Sorry for repeating myself I am on my cell doing this review. It is harder to edit on. Tub cartridge needed replacement, which I can't remember replacing since buying the house. We are the original owners. Around 2007. I thought or hoped it would be an easy replacement. It was not. Started Sunday morning 9 a.m. Tub handle would not come off. That should have told me there that it was going to be difficult. Got it off now for the cartridge. It wouldn't budge, not even with the extractor tool for Moen cartridge's. I broke the cartridge. I tried to drill the plastic out not realizing it was damaging the valve. This was most of Sunday, so water was shut off to the house for most of the day into the evening. We called Parker and Sons and the tech was an hour and a half out, I said that would work. That was about 8 pm. He arrived after 9. Which we were happy that he made it out to our house. Jacob N. gave us an estimate on cost and on how long it would take him, about an hour to fix it. He said he could fix it with the space he was working with. That was good news. (Earlier, in the evening around 6-7 p.m. we had purchased the replacement tub kit at Lowe's were Greg, from Lowe's, who I was asking for help from -saw my pictures and kindly said that I was not going to be able to use any new cartridge, I looked closer to the pictures and realized I deformed the valve. I would have to have it replaced. He made sure the replacement my husband picked out had a valve and it did. That is when I called Parker and Sons and my husband talked with them while I used Lowe's restroom.). Jacob saved us. He said it went faster because we had all the parts. He removed the old valve and put in the new one. Jacob was able to replace the valve, without having to make the hole bigger. He worked and there were no problems. He did not try to up sale anything, he used what we had and finished the job and we had water once again. As soon as Jacob came in the bathroom, gave us an estimate without trying to charge more for other parts that were not needed, and he was going to be able to work within that small hole; I had confidence in his skills as a plumber. Again, I can not tell you how thankful I am for getting, Jacob, on this call out for this problem. Parker and Sons have been great we also, had A/C issues that is how it all started. They do more than just A/C though. Their A/C guy Marc C. is wonderful as well. We are very happy with them. We definitely recommend Parker and Sons for more than just A/C work.
So while installing a garage ceiling storage rack I accidentally drilled through the stud and drilled a hole in the hot water tubing. Water started dripping and leaking everywhere from the ceiling, even down the walls out of the floor boards. Of course this happens at 5:30pm on a Sunday but Jose called and arrived so quickly. Luckily I hit the hot water tubing and not the pipes, so he was able to fix it really quick. Jose was very professional and had really good customer service even though he was on his way home from work but got called to my emergency instead. He explained everything to me and was very transparent about pricing. Could not recommend Jose enough!
This morning we had Parker & Sons install a new water softening system from Eco Water. They arrived promptly at the appointment time and were very professional and conscientious. They took care of our home without making a great big mess. You don’t see that much care given. They completed the install in just under two hours which consisted of the main unit, a salt tank, an under counter tankless reverse osmosis unit and a hose bib for washing cars. I would not hesitate to recommend Parker & Sons.
I contacted Parker and Son's based on recent positive experience that my daughter had. They did not disappoint! They were able to work my request for leak service within a few hours. The plumber/technician contacted me directly and was able to come sooner. Seth was extremely cordial and calm! He was positive and respectful of our property. He worked longer than planned due to us expected issues. He still has one small task to complete and did not complete because it was 7:30PM and hardware store was closed. I will be considering Parker and Son's for future projects!
The team was great as usual. This weekend my 20 year old water softener tank ruptured. The tech was timely and honest that my old system was gonna cost almost as much to repair as a new one. Sales rep came out the next day, and that same afternoon the install tech delivered and installed my new unit. All finished up in 2 days. Stop looking … call Parker & Sons and get it done.