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***UPDATE: Since the company hasn’t bothered to reply to me, or pay the plumber hired to fix their shotty work, I have added pictures of their “craftsmanship” to this review. In case you don’t want to read this entire review, there are three major things to know about K&B Remodeling: 1. If you have any construction-related trade exposure, your expectations are going to be much higher than their level of craftsmanship. 2. If you’re looking for a company & project manager who can handle everything correctly, so you don’t have to…this is not the company for you. (Details below) 3. We were told our bathroom remodel would take 8 weeks, which was important because I was pregnant when we hired them. In reality, it took over 20 weeks because there were so many mistakes. We spent valuable time working with their designer to put together a build plan and mockup for our bathroom, but the teams were never able to follow the plan. Here are the things that went wrong. 1. Shower head was plumbed in the wrong place which forced us to lay the wall tile in the opposite direction than we wanted. (This was after fixing it once, still wrong but it had already been closed up and waterproofed) 2. Shower pan tile was laid in the wrong pattern, had to be redone. 3. Wrong grout color was used, had to be fixed. 4. Painting was done by an untrained painter and had to be fixed. (Runs and non-straight lines) this paint is already chipping because the walls were not prepped properly. 5. Our knock down textured walls were patched with orange peal texture. 6. Pocket door was installed with screws that are too long and will forever scratch the door, since it’s been drywalled in. 7. Wrong vanity was ordered. 8. When correct vanity arrived, it had to be altered around the plumbing, which was done was jagged cuts. 9. Vanity hardware was installed incorrectly, new drawer fronts had to be ordered. 10. Two of the vanity drawers do not close all the way (I was told I would need to live with this because they tried to fixed them twice with zero luck) 11. The new tub kept leaking after two attempts to fix it. A third party plumber was brought in to fix it, turns out K&B’s plumber had installed the incorrect drain for that tub. This plumber had to drill into the brand new floor and jackhammer to install the correct drain in the foundation. 12. Bad craftsmanship on all the new trim. None of the nail holes were filed and door trim height on two doors don’t match either other, mismatched baseboards. Overall, I do not recommend this company, unless you don’t care about detail. They charge a premium for quality of work that does not align. Our project manager was Carlos. Unfortunately he was not proactive for us, but rather reactive. He would only show up when something went wrong or a payment was due. Proceed with caution, if you proceed at all.
KB homes did an amazing shower remodel for us! We couldn’t be happier with how everything turned out! Everyone we worked with was so great and professional! Carlos was awesome and made sure all my questions and concerns were addressed. Alicia did amazing with the design and she made sure all my wants were perfectly added in! Sergio and Angel did pristine tile work! Fabian did great with the plumbing and Hunter and Luis did amazing with drywall, painting and hanging new light structures for us! After a bad experience four years ago where everything was done wrong and causing a leak, I was so nervous to have it all done again. The last contractor made me feel pressured into doing things I didn’t want, etc. Well, KB Remodeling came in and fixed it ALL and just made the world of difference! I can’t express enough just how respected I felt and how nice everyone was! They explained everything along the way and kept us in the loop through the whole process and really made me feel so comfortable! I am so so happy and now I want to spend all my time in my beautiful new shower! Ha ha ha! Thank you so much!! ~Angela W. (PS, my son stole my email and changed it to his gamer name, so pay no attention to that, lol)
We recently had a complete Bath remodel done. I have to say from the first day we met Carlos to project completion he was amazing. He was very involved and responsive, his team did a fabulous job. The process was so easy, from estimate, to design, to demo and completion. We would definitely recommend them and use them for future remodels.
The workers were all very professional and easy to work with. Luis was great! Awesome work! My bathroom is just as pretty as I imagined it would be. The tile crew even came in at the last minute to redo my floor. I loved working with this company.
I'm very happy to recommend K & B Remodeling! When I was looking to get certain elements of my master bath, guest bath and kitchen remodeled, I interviewed a lot of different companies to try and find a good fit for me. At the top of my list was finding a company with good reviews that could do the remodel at a fair and resonable cost. K & B Remodeling checked both those boxes! As the remodel went on I found the company to be extremely trustworthy- which is a BIG deal. Any little thing that came up, the crew was on it and took care of it! I am really just blown away by how it turned out. Its even better than I imagined. Tyson was my project manager and he made the experience awesome. The communication was always excellent and I was kept informed throughout the entire process, which was greatly appreciated. Also a special shout out to Doug and Don (Cactus Valley Plumbing) who really went above and beyond on the job to make sure everything looked and worked great. As a special bonus, the crew was literally some of the nicest people I've ever met (is this even possible??) At the end- it was right on budget! You know they did a good job when you're looking at the rest of your house trying to figure out what needs to be remodeled next. I'll be calling you guys! Thank you so much. - Courtney