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Easy to get an appointment and they actually prepared the visit and completed the work a day earlier. I was a bit taken aback many the price quoted and was almost not going to get it done. After some discussion about how to do it showed that it would be very complex. So we dropped the flexibility and got a slightly better price. Once Vincent got started I realized that it was a very professional operation. The tools used and execution was a pleasure to see. Thanks for a job well done!
I cannot say enough good things about experience with Gold Star, thanks to Mike Malone. What a great guy. Mike was the most pleasant, professional, and competent plumber I have ever had. He had positive energy and such a good attitude, honest, friendly and knowledgable— this guy was genuinely happy for me because he had a rare part that I needed. He worked efficiently, got everything fixed quickly, and even cleared my drain for me, unasked for— just to be nice. If I need services in the future, I will definitely contact Gold Star and I will 100% ask for Mike Malone. Just a top-notch quality guy. Oh, and the girl I communicated with on the phone, the phone agent, she was also friendly and she tried to accommodate my schedule, and called ahead of Mike’s arrival. Just a great experience, highly recommend! Thank you.
Finally, a positive Plumber experience! Really appreciate how responsive Gold Star was. They had a technician available same day. Cody fixed what I asked for and something extra! That’s how you win over customers. I don’t mind paying fair prices, I just want to trust the work. Gold Star delivered. Thank you.
Gold Star is just that the Gold Star ⭐️!!! From their communication to confirm the appointment, to a phone call during my time window with a more accurate arrival time, to the complete professionalism of the Plumber. I’m impressed! The Plumber I had the opportunity to work with was Mike M.. Mike started by listening to my issue(s) and then starting the troubleshooting process leading to him then calling the manufacturer and trouble shooting with them to making a recommendation. He worked hard at understanding the issue and he was very knowledgeable about next steps. I ended up needing to get a new Water Heater, that he installed on the spot and didn’t need to go get anything else. I will recommend Gold Star Plumbing and Drain to anyone I hear needs a Plumber!
Mike Gossman was outstanding during my appointment. He went above and beyond to ensure we received exceptional care. I will definitely recommend him and Goldstar to my family and friends.